COVID HUB

Travel & Hostel updates and resources

TRAVEL UPDATE - JULY 2020

Dear St Christopher’s Inns customer,

Given the effects of COVID-19, we will be adopting new measures throughout all of our hostels in order to preserve the highest standards of cleanliness and hygiene, as well as implementing new operational procedures to include reduced occupancy in dorm rooms and shared bathrooms, ensuring we can cater for the correct level of social distancing, delivering a safe environment for both our customers and teams.

To be proactive in avoiding the spread of the virus, we are encouraging guests to always monitor local government travel advice and avoid travelling if they experience sickness symptoms in the weeks prior to their visit.

To ensure that personal contact is kept to a minimum, we are inviting guests to share check in details ahead of arrival. We will be encouraging all guests to pay cashless where possible. We are also working on a new check in online program for all individual and group travellers and will update you on progress.

To encourage good hygiene practices, deep cleaning throughout our hostels has been increased in line with the standards recommended by local authorities. All surfaces, private and public areas will be cleaned thoroughly and disinfected frequently.

To avoid transmission of the virus between individuals, face masks and other hygiene products will be available to purchase from receptions or vending machines.

Breakfast buffets will no longer be provided, and instead breakfast will be served to you directly.

We are accepting bookings for all dates from June, and free cancellation up to 24 hours until the end of March 2021 if affected by travel restrictions - to provide the most confidence and flexibility when making your booking.

Commonly Asked Questions

Q: Government advice permitting, do you have a planned reopening date? If yes, what is it?

A: We are in a very fluid situation, and will be opening our properties in a phased approach when we are safe to do so based on the government guidelines. We will be opening for private use and selling dorms to “social bubbles” traveling together as part of this reopening as a priority.

Q: At this date, will you be accepting bookings?

A: We are accepting bookings for all dates from June, and free cancellation up to 24 hours until the end of March 2021 if affected by travel restrictions - to provide the most confidence and flexibility when making your booking.

Q: Will your accommodation facilities be up and running from that date? I.e. bar, restaurants, leisure facilities, etc?

A: All bars and restaurants should be up and running adopting the new measures throughout in order to preserve the highest standards of cleanliness and hygiene, as well as ensuring we can cater for the correct level of social distancing, delivering a safe environment for both our customers and teams.

Q: What steps will you be taking to be COVID safe & manage capacity restrictions?

A: We will be introducing new procedures to ensure we operate to the capacity advised by local guidelines, ensuring we can adhere to the correct social distancing measures. We will be encouraging guests to order and pay at table using a new online ordering platform, as well as encouraging cashless payment where possible.

To encourage good hygiene practices, deep cleaning throughout our bars and restaurants will be increased in line with the standards recommended by local authorities. All surfaces, private and public areas will be cleaned thoroughly and disinfected frequently.