Reviews
Check out our award-winning hostel!
90%
Average rating based on reviews
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Ana Rita
24 June 2024 - 98%
98%
Overall rating
Everyone was super friendly and everything was clean.
Liverpool Street Reception Team -
04 July 2024
'Hi Ana, thanks for taking the time to give us this lovely review! We're so glad you enjoyed your stay and we hope to see you again in the future :)'
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Birgit
22 June 2024 - 92%
92%
Overall rating
It was one of the best hostels I stayed with. Clean and lovely staff.
Liverpool Street Reception Team -
04 July 2024
'Hi Birgit, thanks so much for taking the time to give us your feedback - we're so glad you had a great time with us and we hope to see you again soon!'
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Anonymous
17 June 2024 - 55%
55%
Overall rating
not very satisfied, the location, shower, bathroom, and bed are good. others like facilities and experience are not very well.
Liverpool Street Reception Team -
04 July 2024
'Hi Yuchen, thank you so much for taking the time to give this feedback - we're sorry to hear that you weren't totally satisfied with your stay. We hope this one experience won't put you off giving us another chance in the future, so we can show you the 10/10 experience we expect to provide!'
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Anonymous
10 June 2024 - 100%
100%
Overall rating
Forgot inadvertently my keyfob in the shared bathroom cubicle for an entire day. Found it where it was in the evening, untouched. Curtain around bunk bed, cage lockers, would recommend.
Liverpool Street Reception Team -
15 June 2024
'Hi Christopher, thanks for taking the time to give this great feedback! We're so glad to hear you enjoyed your stay with us, and we hope to host you again sometime :)'
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Anonymous
07 June 2024 - 95%
95%
Overall rating
Stayed in a women's dorm, I can really recommend it, the bathrooms were clean & renovated , you could store your things under the bed and there are curtains on the beds, the pub wasn't as noisy as expected and it's a good location. One point deducted for the breakfast, no pre-cut fresh fruit for the cereals, just
Liverpool Street Reception Team -
15 June 2024
'Hi Jelena, thanks so much for taking the time to give us this great feedback :) We're so glad you enjoyed your stay, and we hope to host you again soon (when we're fully stocked for breakfast!)'
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Anonymous
05 June 2024 - 66%
66%
Overall rating
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Liverpool Street Reception Team -
06 June 2024
'Hi Miroslav, thanks for taking the time to leave your feedback - we're glad you had an overall positive experience with us! We hope to host you again in the future, and turn this into a 5/5! :)'
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Antonia
02 June 2024 - 80%
80%
Overall rating
Two comfortable nights in London! Brilliant location for everything I needed to be near.
Liverpool Street Reception Team -
05 June 2024
'Hey Antonia, thanks so much for this great feedback - we hope to host you again in the future! :)'
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Leticia
27 May 2024 - 98%
98%
Overall rating
I loved the place, it’s quiet, clean toilets and rooms. I’ll definitely be back 😊
Liverpool Street Reception Team -
05 June 2024
'Hey Leticia, thanks so much for this brilliant feedback - we're so glad you enjoyed your stay! We hope to host you again sometime soon :)'
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Rebecca
27 May 2024 - 58%
58%
Overall rating
Non rispetta assolutamente gli standard della catena. Ero stata nell'ostello di Berlino e mi ero trovata molto bene, motivo per cui ho deciso di sceglierlo anche per il mio viaggio a Londra. Purtroppo però era strutturato in modo diverso, spazi ristretti sia in camera che in bagno e non è presente una cucina dove
Liverpool Street Reception Team -
05 June 2024
'Hi Rebecca, we're sorry to hear that your stay with us didn't live up to expectations - you're right, we're a very different hostel to the site in Berlin, and we are subject to the building's limitations in terms of space. That said, we're so glad that you had such a great experience of our staff - they're the real stars of the show! Thank you for your honest feedback - every review helps us to improve. Safe travels! :)'
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Oswin
13 May 2024 - 100%
100%
Overall rating
The hostel is very comfortable. I do enjoy my stay
Liverpool Street Reception Team -
13 May 2024
'Thank you again for taking the time to let us know how we did. We hope you have a great day!'
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Jason
08 May 2024 - 80%
80%
Overall rating
All good as usual.
Liverpool Street Reception Team -
08 May 2024
'Hi there,
We are happy to hear that your time with us was enjoyable and we thank you for your review! We look forward to hosting you again sometime soon.'
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Charlene
01 May 2024 - 83%
83%
Overall rating
The place’s location is very convenient (near train station and in The City). It was very clean for an hostel. The only regret is that there were no lock on the lockers… and my usb charging station didn’t work which was a big inconvenience !
Liverpool Street Reception Team -
08 May 2024
'Hi Charlene, thanks so much for this valuable feedback - we're sorry to hear there were some technical difficulties during your stay. For the lockers, we do sell padlocks at Reception, so that's always good to keep in mind for next time if you forget your own! Thanks again for this lovely review, and we hope to host you again soon :)'
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Jams
01 May 2024 - 100%
100%
Overall rating
Checked in for a night Clean beds nice staff Professional service Fast service from the team members Dealt with any issues I needed assistance with Alfie Ellie was very professionally polite friendly Would recommend a visit
Liverpool Street Reception Team -
08 May 2024
'Hi there!
Thanks for your nice review, we are pleased to hear that you had such a good experience with our staff.
We hope you will stay with us again in the future!'
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Anonymous
30 April 2024 - 63%
63%
Overall rating
Hostel close to Liverpool Station. Good breakfast available to book. Significant shortcomings in terms of cleanliness.
Liverpool Street Reception Team -
08 May 2024
'Hi Markus,
Thank you for taking the time to leave us a review regarding your recent stay with us. We are disappointed to hear that you experienced issues with the cleanliness of the hostel, as we take cleaning very seriously and our team works hard to keep the hostel clean throughout the day. Additionally, our reception is staffed 24/7 and our team is always available to assist with any issues that may arise during your stay. Please do not hesitate to reach out to them if you need any assistance or have any concerns. Thank you again for sharing your feedback with us.'
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Alba
13 April 2024 - 86%
86%
Overall rating
Check in was smooth, Alfred was spot on, we got a welcome drink and complementary breakfast as we booked directly through your website. Also, the dark hair young lady who was mostly in the bar, she was also very kind and helpful, it's worth me mentioning the tall lady with the red hair was super helpful on us finding
Hostel Award
- Winner 2016
Best Large Hostel Chain
- Nominated 2014
2nd Best Large Hostel Chain