1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Customer”	means a paying guest of the Hostel;
“Hostel”	means the St Christopher’s Inn; and
“Rates”	means the prices payable for rooms and (where applicable) other facilities offered by the Hostel.

1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to:

1.2.1 “these Terms and Conditions” is a reference to these Terms and Conditions and each of the Schedules as amended or supplemented at the relevant time;

1.2.2 a Clause or sub-Clause is a reference to a Clause of these Terms and Conditions; and

1.3 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.

1.4 Words imparting the singular shall include the plural and vice versa.

1.5 References to any gender shall include the other gender.

2. Bookings and Reservations

2.1 Customers can make reservations in advance or on the day, through the Hostel website or in person.

2.2 When making reservations, Customers must provide identification information including, but not limited to, their name, address, contact telephone number, date of birth, nationality and email address.

2.3 Customers can make reservations for up to 19 people online. Larger groups are invited to send an enquiry to the Groups Sales Team

2.3.1 For full details regarding small group reservations, please refer to the section 4 “Small Group Reservations” within this Contract.

2.4 When making reservations, Customers select either a Non-refundable rate or a Free Cancellation rate. This selection is final and can not be subject to change once the Customer receives the confirmation email.

2.4.1 The Hostel reserves the right to temporarily suspend either of the two rates, and such suspension may occur without a predefined duration.

2.5 All reservations require the submission of payment card details.

2.6 Reservations booked in advance are not mandatory, however the Hostel cannot guarantee the availability of rooms, the rate or other facilities for in-person bookings. The reservations booked in-person (over desk) are always non-refundable, and must be paid by card.

2.7 Reservations booked in advance do not constitute a legally binding contract between the Hostel and the Customer until the Hostel confirms the reservation with the Customer and provides the Customer with a booking reference.

2.8 Linen and cleaning are included in every reservation.

2.9 Cots and additional beds are not available.

2.10 All St Christopher’s and Flying Pig hostels have a 7 day maximum stay policy. Consequently, customers can make a reservation of maximum 7 consecutive nights in the same Hostel.

2.10.1 Once the 7 day maximum stay policy has been fulfilled, a mandatory cooling-off period of 3 weeks will apply to all European Hostels and 3 months for all UK Hostels.

2.10.2 The cooling-off period applies to all properties within the same city.

2.11 Rates displayed are determined through advanced yield management

2.11.1 Rates vary according to the different factors affecting the supply and demand. For example, room rates will be higher during peak season, large public events and holiday season.

2.11.2 Any difference in price of an existing reservation compared to current rates will not be subject to refund.

2.12 Details of Rates including, where applicable, promotional Rates and other special offers are available from the Hostel website.

2.13 Rates and prices quoted when making reservations apply only to accommodation unless otherwise stated. Additional charges may apply for items including, but not limited to city taxes, key deposits, breakfast and late check-out.

2.14 Rates and prices provided are applicable for overnight stays; there are no discounts offered for late arrivals, early departures, or hourly stays.

2.15 All direct reservations, made via the St Christopher’s website benefit from a Best Price Online Guarantee.

3. Third Party Bookings

3.1 Reservations made via third party websites (Online Travel Agencies (OTAs) such as Hostelworld, Agoda or Booking.com) do not benefit from the Best Price Online Guarantee.

3.2 Reservation made on an OTA website must be cancelled via the same website.

3.3 Modification requests must be made via the OTA’s website or Customer’s user interface on the same website.

3.4 With the exception of Hostelworld, refund requests for all other OTA reservations must be made via the OTA’s website or Customer’s user interface on the same website.

3.5 Any request for non-refundable OTA reservation cancellation free of charge will be declined.

3.6 Any request for non-refundable OTA reservation modification will be acknowledged and considered, however any reduction in cost or request for a partial refund will be declined.

4. Small Group Reservations

4.1 A Small Group Reservation is considered any booking made online for groups ranging from 10 to 19 people.

4.2 Both Free Cancellation and Non-refundable rates are available for these bookings

4.3 All Small Group Reservations must be fully prepaid at the time of booking, regardless of the selected rate option.

4.4 Free Cancellation reservations may be cancelled free of charge up to 7 days prior to the arrival date

4.4.1 Late cancellation fee is equivalent to the total reservation amount

4.4.2 No-show fee is equivalent to the full value of the reservation

4.5 Modifications to Free Cancellation reservations are allowed up to 7 days before check-in, with no additional charges unless the modification results in an upgrade to a higher total cost.

4.5.1 The hostel will make every reasonable effort to accommodate requested changes, but it does not provide a guarantee that all changes will be accommodated.

5. Payments and Refunds

5.1 To make a reservation online or in person, the Customer must submit a valid payment card.

5.1.1 Unless the reservation is expressly stated to require payment at the time of reservation (Non-refundable rate), no payment will be taken before the arrival day.

5.1.2 For ‘Pay on Arrival’ reservations (Free cancellation rate), the payment card will be subject to authentication and tokenization. This process is essential to conduct appropriate fraud and validity checks on the payment card.

5.1.3 Reservations made in-person, at the desk for the same day shall require immediate payment and shall be considered non-refundable.

5.1.4 Similarly, reservations made in-person, at the desk for a future date shall require immediate payment and shall be considered non-refundable.

5.2 The following payment methods are accepted by the Hostel:

5.2.1 Credit and Debit Cards – Visa, Mastercard, JCB.

5.2.2 PayPal, GooglePay, Amex (online reservations only).

5.2.3 Cash (not accepted for non-refundable rate and walk-in reservations).

5.2.4 Credit vouchers (applicable only for Free cancellation reservations).

5.2.5 Chèque-Vacances (applicable only in France and for Free cancellation reservations).

5.3 Any deposits, booking fees or charges for extras (such as breakfast, tours, late-checkout and all other non-accommodation products) taken at the time of reservation are non-refundable.

5.4 In case you are a holder of a St Christopher’s Credit Voucher, the voucher can only be redeemed at the time of check-in, by the Hostel staff.

5.4.1 Credit vouchers can only be redeemed for unpaid (Free cancellation) reservations.

5.4.2 Expired credit vouchers can not be redeemed.

5.4.3 Credit vouchers can be used for multiple reservations and across all of the territories.

5.4.3.1 In case of currency conversion, exchange rate fees may apply.

5.5 Guests shall pay at the latest all sums due upon checking-in at the Hostel. Failure to comply will result in refusal to check in.

5.6 Refunds for Free cancellation reservations can be requested within 30 days from the original arrival date of the reservation.

5.6.1 Reservations paid online will be refunded online, to the same payment card used for the original transaction.

5.6.2 Reservation paid in person, in cash or by credit card, will be refunded using the same payment method.

5.6.2.1 Only cash payments can be refunded in cash.

5.6.3 Reservations paid with Chèque-Vacances can only be refunded in the form of a credit voucher.

5.7 Once processed, refunds may take up to 21 business days to reach the Customer’s bank account.

6. Cancellations and Modifications

6.1 Free Cancellation reservations can be cancelled or altered by the customer at any time up to 24h before the scheduled arrival date.

6.1.1 Reservations can be cancelled free of charge up to 24 hours prior to the check-in date.

6.1.1.1 For example, a reservation with an arrival date on May 4th can be cancelled free of charge up until 23:59 on May 2nd.

6.1.2 Cancellations requested past the 24-hour free cancellation window will be subject to a cancellation fee corresponding to the value of the first night of the reservation.

6.1.3 Failure to provide the required notice of cancellation shall result in your subsequent nights, if any, being cancelled.

6.1.4 Changes requested up to 24 hours prior to the check-in date are permissible without any additional charges, except when the modification involves upgrading to a more expensive reservation total.

6.1.5 Modifications requested after the 24-hour free cancellation period may be subject to the cancellation fees outlined above, under ‘Payments and refunds’. The hostel will make every reasonable effort to accommodate requested changes, but it does not provide a guarantee that all changes will be accommodated.

6.2 Non-refundable reservations may only be cancelled or modified free of charge within one hour from the time of booking. This is considered a grace period.

6.2.1 Non-refundable reservations may be cancelled at any time, but after the grace period of one hour, any sums paid in advance will not be refunded to the Customer.

6.3 When a Customer fails to present themselves at check-in on the day of the arrival, without notice, the reservation will be considered a no-show and all subsequent nights, if any, wil be cancelled.

6.3.1 Free cancellation no-show reservations are subject to no-show fee corresponding to the value of the first night of the reservation.

6.3.1.1 When the reservation has been fully paid in advance, the remaining balance will be refunded to the Customer within a minimum of 21 business days.

6.3.1.2 When the reservation has not been fully prepaid, the no-show fee will be charged to the payment method provided at the time of booking.

6.3.1.3 Non-refundable no-show reservations are subject to no-show fee corresponding to the full value of the reservation.

6.4 When a Customer notifies the Hostel about their late arrival, their reservation will be kept active, but no-show fees outlined above will apply.

6.5 When a Customer presents themselves at check-in the following day, the Hostel will use all reasonable endeavours to accommodate the remaining nights of the reservation but under no circumstances can this be guaranteed.

6.6 Cancellation and no-show fees may be charged anytime within 6 months from the original arrival date.

6.7 Customers may request additional nights at the Hostel at any time before or during their stay, regardless of the cancellation policy.

6.7.1 The non-refundable cancellation policy will apply to the additional nights.

6.7.2 The 7 day maximum policy applies.

6.7.3 The Hostel will use all reasonable endeavours to accommodate such requests.

6.8 The Hostel may, from time to time, cancel a reservation. In the event of such cancellation, the Customer shall be informed immediately and shall be offered a full refund of any and all sums paid.

6.9 In compliance with the UK’s new ETA (Electronic Travel Authorisation) policy, all visitors traveling to the UK, from visa-exempt countries must apply for and obtain an ETA before entry. Please note that this policy applies to all eligible individuals, and failure to secure an ETA may result in denied entry. It is the responsibility of the traveler to ensure their ETA is obtained before their journey.

6.9.1 This policy applies to all non-UK, Irish, EU or EEA citizens traveling to the UK from January 8, 2025.

6.9.2 This policy applies to all EU and EEA citizens traveling to the UK from April 2, 2025.

6.9.3 Failure to apply that results in booking cancellation is non-refundable.

6.10 When a Customer notifies the Hostel about their late arrival, their reservation will be kept active, but no-show fees outlined above will apply.

6.11 When a Customer presents themselves at check-in the following day, the Hostel will use all reasonable endeavours to accommodate the remaining nights of the reservation but under no circumstances can this be guaranteed.

6.12 Cancellation and no-show fees may be charged anytime within 6 months from the original arrival date.

6.13 Customers may request additional nights at the Hostel at any time before or during their stay, regardless of the cancellation policy.

6.13.1 The non-refundable cancellation policy will apply to the additional nights.

6.13.2 The 7 day maximum policy applies.

6.13.3 The Hostel will use all reasonable endeavours to accommodate such requests.

6.14 The Hostel may, from time to time, cancel a reservation. In the event of such cancellation, the Customer shall be informed immediately and shall be offered a full refund of any and all sums paid.

6.15 In compliance with the UK’s new ETA (Electronic Travel Authorisation) policy, all visitors traveling to the UK, from visa-exempt countries must apply for and obtain an ETA before entry. Please note that this policy applies to all eligible individuals, and failure to secure an ETA may result in denied entry. It is the responsibility of the traveler to ensure their ETA is obtained before their journey.

6.15.1 This policy applies to all non-UK, Irish, EU or EEA citizens traveling to the UK from January 8, 2025.

6.15.2 This policy applies to all EU and EEA citizens traveling to the UK from April 2, 2025.

6.15.3 Failure to apply that results in booking cancellation is non-refundable.

7. Check-in and Check-out

7.1 A physical photo identification is required for check-in. The accepted forms are a valid, government-issued ID: passport or National ID card.

7.1.1 The EU residents may check-in to the EU hostels using their National driver’s licence.

7.1.1.1 Driver’s licences are not accepted in Germany.

7.1.1.2 Only Dutch driver’s licences are accepted in The Netherlands.

7.1.2 The UK residents may check-in to the the UK hostels, using their National driver’s licence.

7.1.3 Military IDs are considered a valid document to check in.

7.1.4 Transportation cards, student cards, employer’s ID card or any other form of informal ID cards are not accepted as valid proof of identity.

7.2 Check-in starts at 3pm for all St Christopher’s hostels, and 2pm for The Flying Pig hostels. Check-in beyond the check-in time is permitted, however the full range of services normally available to Customers may not be available.

7.2.1 Early check-in may be available depending on the occupancy of the day before, however this can not be arranged in advance or guaranteed in any way.

7.2.2 Customers are welcome to arrive at the Hostel at their own convenience and are welcome to store their belongings in coin or card operated lockers, where applicable and available.

7.3 Customers staying in shared dormitories are allocated a room and a bed at check-in.

7.3.1 Customers are required to respect the bed appropriated to them by the Hostel.

7.3.2 Any changes must immediately be reported to the Hostel.

7.3.3 Any bed changes resulting from Customer’s initiative the Hostel has not been made aware of, may result in removal of belongings and cancellation of reservation.

7.4 Check-out time for St Christopher’s hostels is 11 am (10am in Bruges hostel), and 10:30am for the Flying Pig hostels.

7.4.1 Later check-out times may be possible by prior arrangement and at Hostel’s discretion, however in the absence of such prior arrangement, failure to check out by the check-out time stated above, may result in the Customer being charged for an additional night’s accommodation at the standard applicable Rate.

7.4.2 In the event of a pre-arranged late check-out, the Hostel shall charge the Customer for such additional time at a predetermined flat rate, details of which shall be provided to the Customer upon their request for a late check-out time.

8. House Rules

8.1 Only Customers who have checked in are allowed to access Hostel rooms, facilities and shared spaces.

8.1.1 Visitors are welcome to meet with Customers in the Hostel reception area or the bar area.

8.2 Customers are required to conduct themselves in a reasonable and responsible manner at all times when on Hostel property and must not act in any way which may disturb other guests. Failure to adhere to this requirement may result in a Customer being asked to leave the Hostel in which event all sums due shall become immediately payable.

8.3 Please use earphones if you watch video content or listen to music on your electronic devices.

8.4 Any longer phone calls should be taken outside the shared dormitory.

8.5 A room or dormitory’s maximum occupancy is limited to the number of beds.

8.5.1 For example, a 4 bed dormitory can only host up to 4 Customers.

8.5.2 Single occupancy beds must not be shared at risk of cancellation, removal from property and additional charges.

8.6 Children under the age of 18 may not stay at the Hostel unless accompanied by an adult aged at least 21 (parent or legal guardian).

8.6.1 Children under the age of 18 are only allowed to stay in private rooms or dormitory rooms that are booked for use by one family or group of persons.

8.6.2 In case where one of the guests is a minor, the Hostel strongly advises against booking non-ensuite rooms.

8.6.3 Children under 18 years of age cannot share dormitory rooms with other guests that are not part of the family or group.

8.6.4 Failure to adhere to this rule will result in automatic Cancellation.

8.7 Smoking is not permitted in any indoor public areas of the Hostel.

8.7.1 Smoking is not permitted in any rooms.

8.7.2 Failure to adhere to the non-smoking policy shall result in the Customer being charged for any and all costs incurred by the Hostel in cleaning the room (including, but not limited to, fixtures, fittings and soft furnishings) and restoring it to a smoke-free environment, as well as all and any cost incurred by the response of Fire department.

8.8 Animals are not allowed in the Hostel, with the exception of guide dogs.

8.8.1 Guide dogs are allowed exclusively in private rooms.

8.9 Consumption of alcoholic beverages in hostel rooms is not allowed.

8.10 Customers are asked to refrain from eating or drinking in shared dormitories and are invited to bring their own food and nonalcoholic beverages and enjoy it in the common areas.

8.11 Tampering with fire alarms, fire extinguishers and other damage to the property will result in a fine and termination of reservation.

8.12 All Stag/Hen parties must take entire rooms, they cannot share with other guests.

8.13 Customers will be liable for any and all damage caused by them to any Hostel property during their stay and shall bear all costs associated with the damage.

8.13.1 Customers are invited to immediately report any pre-existing damage.

8.14 Any additional cleaning of rooms, corridors and shared facilities resulting from disorderly conduct will be charged accordingly.

8.15 Customers with special dietary requirements are advised to inform the Hostel of the same in advance of their arrival. The Hostel will use all reasonable endeavours to accommodate such requirements and, where this is not possible, inform the Customer of the same.

8.16 Customers with strong allergies are advised to inform the Hostel of the same in advance of their arrival. The Hostel will use all reasonable endeavours to accommodate such requirements and, where this is not possible, inform the Customer of the same.

8.17 Please note the following are not allowed at our Amsterdam properties (The Winston, Flying Pig Downtown, Flying Pig Uptown):

8.17.1 Anyone under 18 years of age.

8.17.2 Stag & Hen parties.

8.17.3 Groups of Soccer fans in the city for international or national matches.

8.17.4 Groups of 10 people or more (unless booked on www.bookgroups.co.uk).

8.18 Storing electric scooters or bikes, as well as charging of their batteries is not permitted on our premises. Please get in touch with your hostel if you are looking to keep your e-bike/scooter safe and we will help you find a suitable solution!

9. Food & Beverage

9.1 Customers may pre-order a meal deal at a discounted rate when making a reservation with the Hostel.

9.1.1 This offer is available exclusively to registered guest(s) and is non-transferable, non-shareable, and may not be resold.

9.2 To redeem the meal deal, Customers must present the QR code received in their booking confirmation email at the bar.

9.3 The meal deal is valid only during the duration of the Customer’s stay and cannot be carried over to future bookings or dates.

9.4 The meal deal consists of a selected burger, a portion of fries or chips, and one non-alcoholic beverage or a ½ pint of beer.

9.4.1 Items included in the meal deal cannot be substituted for other menu items unless otherwise stated by the kitchen.

9.4.2 Vegetarian and vegan equivalents are available upon request and must be communicated to staff in advance.

9.5 Meal vouchers may be used during Lunch and Dinner service hours, which are subject to the kitchen’s hours of operation. These will be communicated at check-in or displayed in the Hostel.

9.5.1 On major sporting event days, meals must be consumed before 19:00 (UK) or 20:00 (EU); relevant dates and times will be advised upon check-in.

9.6 The meal deal is non-refundable and may not be exchanged for cash or credit.

9.6.1 Any unused meals or portions of the deal are forfeited and will not be reimbursed.

9.7 All prices include applicable taxes and service charges as per local regulations.

9.8 This offer may not be combined with any other discounts, promotions, or special offers.

9.9 Availability of the meal deal is subject to regional supply, staffing, and operational circumstances. In the event of unavailability, an alternative will be provided.

9.10 The Hostel reserves the right to modify or withdraw the meal deal at any time without prior notice.

10. Disabled Customers

10.1 The Hostel fully complies with all laws in force regulating the treatment of, and provision for, disabled Customers.

10.2 Customers with any special requirements pertaining to a disability should inform the Hostel of the same prior to their arrival.

10.2.1 A number of St Christopher’s and Flying Pig hostels are located in historic buildings which do not allow for lifts. Consequently, these hostels are not fit to welcome Customers with mobility difficulties. Before you book, please get in touch with our Customer Support team, or read about the accessibility of our Hostels in the Self-Service Help Center.

11. Limitation of Liability

11.1 To the fullest extent permissible by law, the Hostel’s liability for any loss or damage suffered by Customers shall be limited to that which arises out of the negligence of the Hostel’s employees, subcontractors or agents.

11.2 Notwithstanding sub-Clause 10.1 below, the Hostel shall not be liable for any indirect loss or damage which may be suffered by a Customer including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data or loss of enjoyment.

11.3 Nothing in these Terms and Conditions purports to limit or exclude the Hostel’s liability for:

11.3.1 death or personal injury cased by the negligence of the Hostel, its employees, subcontractors or agents;

11.3.2 fraud or fraudulent misrepresentation; or

11.3.3 any other matter for which it would be illegal for the Hostel to limit or exclude its liability.

12. General

12.1 The Customer’s rights as a consumer under consumer protection legislation from time to time in force shall not be affected by these Terms and Conditions.

12.2 The Hostel may, from time to time, change these Terms and Conditions without notice, however it will use its reasonable endeavours to inform Customers as soon as is reasonably possible of any such changes.

13. AI

13.1 Answers provided by the bot are solely for informational purposes and do not constitute binding agreements or alter any other terms and conditions specified in this document.

14. Data Protection

14.1 The Hostel will not share Customers’ personal data with any third parties for any reasons without the prior consent of the Customer concerned. Such data will only be collected, processed and held in accordance with the Hostel’s rights and obligations arising under the provisions and principles of the Data Protection Act 1998.

14.2 By providing your email address, you consent to receive transactional emails related to your booking, including confirmations, updates, and other important information. To ensure the successful delivery of these communications, tracking technologies may be used to monitor email delivery, open status, and interactions. This data helps confirm receipt of important information and improve the customer service.

14.3 By engaging in pre-check-in procedures, the Customer grants consent to the Company for the utilisation of their personal data for the purposes of machine learning and testing, exclusively aimed at enhancing systems and user experiences. All data provided by users is securely stored, processed, and deleted in strict compliance with the laws and regulations of the respective national jurisdictions.

15. No Waiver

15.1 No failure by the Hostel to enforce any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.

16. Severance

16.1 If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

17. Law and Jurisdiction

17.1 These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.

17.2 Any dispute, controversy, proceedings or claim between the Parties relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.

17.3 Applicable to Paris Canal and Paris Gare du Nord properties: In case of a dispute where the guest has failed to obtain a satisfactory response from the Customer Service department within a period of 3 months, the guest can get in touch with the Tourism and Travel mediator. The contact details are as follows: Médiation Tourisme et Voyage BP 80 303 75 823 Paris Cedex 17 Site internet: www.mtv.travel

17.4 Après avoir saisi le service client et à défaut de réponse satisfaisante dans un délai de 3 mois, le client peut saisir le Médiateur du Tourisme et du Voyage, dont les coordonnées figurent ci-après : Adresse postale : Médiation Tourisme et Voyage BP 80 303 75 823 Paris Cedex 17 Site internet : www.mtv.travel

1. General

A group is any reservation for 19 or more people.

After you submit a group request, we will send you an offer based on our current availability. This offer does not confirm your booking.

All beds remain subject to availability until you officially confirm the booking. We cannot guarantee the beds offered will be held until you provide confirmation.

Once you confirm that you wish to proceed with the booking, we will send you an invoice with the booking reference number and methods of payment

By accepting our offer, you agree to all Terms and Conditions outlined on this page.

2. Payment Policy

2.1 A 10% non-refundable deposit is required to secure the reservation. This payment must be made within 5 working days of receiving the invoice.

2.2 The non-refundable remaining balance (90%) of the total invoice is due 28 days prior to the scheduled arrival date. Failure to settle the remaining balance by this deadline may result in the cancellation of the entire reservation.

2.3 For short notice reservations (arrival within 28 days) we require the full balance to be made within 3 working days of receiving the invoice, 2 days if within 14 days of arrival.

2.4 We accept Visa, MasterCard, and Switch. Payments can be made via a secure payment link (available upon request after booking confirmation) or by bank transfer. For bank transfers, proof of payment from your bank must be provided within 5 working days.
Please ensure your booking reference number is included with the bank transaction.

3. Booking Amendments & Rooming

3.1 Change in Group Size: The number of participants in your group reservation may be adjusted up to 28 days before the scheduled arrival date. You may add or remove participants within this time frame without incurring additional charges or penalties. However, if the revised booking value is less than the original 10% deposit paid, no refund will be issued for the difference.

3.2 Any changes to the group size are subject to the availability of suitable accommodations.
If there are no suitable rooms available for the adjusted group size, the hostel’s reservations team may be unable to accommodate additional participants or adjust room sizes to eliminate spare beds in the event of a reduced group size.

Due to the layout of our buildings and the room types that may be selected, we may not always be able to accommodate groups on the same floor. However, we will make every effort to place group members as close together as possible.

3.3 No cancellations will be accepted by telephone, only by e-mail or in writing to the Central Sales Office (details below). If the group must cancel due to official travel restrictions, we will offer a date change, a credit note, or a full refund of all amounts paid.

4. Other Important Points

4.1 Please note that any detailed changes to a group reservation booking must be done by e-mail. In order to accelerate the process, don’t forget to mention the hostel you are booked in and your reference number.

4.2 Damage Authorisation and House Rules
Groups may be required to present a valid credit or debit card on arrival for a pre-authorisation of €20/£20 per person as security against potential damages or breaches of house rules. Please note that if any damage to the property occurs or house rules are violated during the stay, charges will be applied immediately in accordance with the amounts outlined in the house rules.

4.3 A valid, government-issued photo identification (including a driver’s licence, passport, or national ID card) must be presented at check-in. Failure to comply with this requirement will result in automatic cancellation of the booking, with no refund provided.

4.4 UK Entry Requirements (ETA Notice)
In line with the UK’s Electronic Travel Authorisation (ETA) scheme, eligible visa-exempt travellers must obtain an ETA prior to travel to the UK.

It is the traveller’s responsibility to ensure all UK entry requirements are met before arrival. Failure to obtain an ETA may result in denied entry and any resulting booking cancellation will be non-refundable.

For further details, please refer to official UK government guidance.

EU Entry Requirements (EES / ETIAS Notice)
Non-EU/EEA/Swiss travellers may be subject to the EU Entry/Exit System (EES) when entering participating EU countries. In addition, eligible visa-exempt travellers may be required to obtain EU travel authorisation (ETIAS) prior to travel once implemented.

It is the traveller’s responsibility to ensure all EU entry requirements are met before arrival to the destination. Failure to comply may result in denied entry and any resulting booking cancellation will be non-refundable.

For further details, please refer to official European Union guidance.

4.5 All bookings held on option are provisional and will be automatically cancelled on the release date agreed between both parties unless confirmed in writing.

4.6 Payment of any part of the invoice means these Terms & Conditions have been read and agreed.

4.7 Children under the age of 18 may only stay in private rooms or in dormitory rooms booked exclusively for use by their family or group. Minors are not permitted to share dormitory rooms with guests outside their family or group. Failure to comply with this policy may result in cancellation of the booking, with no refund issued.

4.8 Groups of children under the age of 12 are not permitted. An exception may be made for a small number of 11-year-olds within a group provided advanced notice is given, they are in the same school year, and prior permission has been granted by the hostel reservations team.
Failure to comply with this rule will result in automatic cancellation with no refund given.

4.9 Leaders accompanying the Group are responsible for the safeguarding, discipline, and behaviour of the Group. Leaders are liable for any damage arising from their own actions or omissions, or from the actions or omissions of any member of the Group.

4.10 Please note the following are not allowed at our Amsterdam properties (The Winston, Flying Pig Downtown, Flying Pig Uptown): anyone under 18 years of age, stag parties, hen parties, groups of soccer fans in the city for international or national matches, groups for 10 people or more (unless booked on www.st-christophers.co.uk/groups).

5. Food & Beverages

5.1 Menu and dietary requirements will be requested 6 weeks prior to the group’s arrival date. Menu and dietary choices must be confirmed at least 4 weeks prior to arrival

5.2 All group members will be served the same menu, except where dietary requirements apply. Vegetarian options and allergy-related requirements can be accommodated; however, the reservations team must be informed at least 4 weeks prior to the arrival date to ensure suitable alternatives can be provided. Vegetarian or vegan menus are available upon request.

5.3 Requested meal times are subject to confirmation by the venue. Once confirmed, scheduled meal times must be adhered to, and groups are asked to arrive punctually. Requests to change meal times at short notice, or significant delays in arrival, may not be accommodated. Tables will be held for up to 15 minutes after the confirmed booking time, after which we cannot guarantee availability. Refunds for missed meal bookings will not be provided due to the menu items already having been ordered and/or prepared

5.4 The hostel will be notified of the allergies and dietary requirements for all groups. Any amendments to the meals, allergies or dietary requirements after the deadline time may not be guaranteed and are subject to availability.

Any amendments to the meals, allergies or dietary requirements after arrival will incur additional charges that will need to be paid on site.

Contact information for group reservations
When contacting us by e-mail, please include the hostel name and reference number in the subject. Remember that although we are more than willing to help you throughout the booking process, we do not make any changes by telephone.

St Christopher’s – Reservations Office
Overlord House 1D Colet Gardens, Hammersmith, London, W14 9DH
Telephone: +44 (0)208 600 7500
E-mail: groupsales@bedsandbars.com

Registered travel agencies and tour operators may be provided with a discount code that can be used to make bookings through the St Christopher’s website on behalf of their clients at a discounted rate.

Discount codes are issued at the discretion of St Christopher’s and may be amended, suspended, or withdrawn at any time.

These codes are for use by registered travel agencies and tour operators only and must not be shared publicly or used for personal travel by agency employees unless expressly authorised.

1. Group Size and availability

1.1 Travel agencies and tour operators may use the discount code for bookings of up to 9 guests. For larger bookings of 10 people or more, please submit your enquiry to our Group Sales Team here. Please note, different Terms and Conditions apply to large bookings.

1.2 Our availability is seen in real time and beds can instantly be booked on our website.

2. Payment & Cancellation

2.1 Full payment is required at the time of booking and will be charged during the online booking process.

2.2 Bookings made using a travel agent discount code may be cancelled free of charge up to 72 hours prior to the scheduled arrival date. This applies to all St Christopher’s and Flying Pig hostels.

2.2.1 Bookings cancelled less than 72 hours prior to the scheduled arrival date, as well as no-shows, will be charged at 100% of the booking value and are non-refundable. 

2.3 Non-refundable reservations may be cancelled or modified free of charge within one hour from the time of booking. This is considered a grace period.

3. Other Important Points

3.1 All clients booked using a travel agent discount code must abide by points 6 to 14 from the Free Independent Travellers Terms and Conditions. This includes our policy for breaking House Rules (clause 7).